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Terms & Policies

Click on any of the buttons below to view our Terms, Conditions and Policies. If you have any questions related to these documents please contact us today.

Please see individual product pages for product wait times. After you have placed your order, a member of staff may be in touch with you to discuss your order including delivery options. You may be charged an additional fee on top of the price of your ordered item, for delivery to your agreed delivery address. After your product is ready for dispatch, it will be sent by either Royal Mail, DHL or Fedex using a next day service. You may also collect in-store.

Delivery Outside the UK

Taxes, charges or import duties may be applicable to deliveries of goods outside the UK. Kilts and Trews Ltd accepts no responsibility for duties and other import taxes which certain countries may apply to your order. When ordering from Kilts and Trews ltd, you are assuming all responsibility for personally importing the goods and for paying any taxes, charges or duties that your territory applies to your order. In some cases, any additional charges will be required to be paid in full to the local import/tax authority/courier before they will release your goods for delivery.

Made to Order Goods

We are unable to accept returns of made-to-order items unless faulty. Made to measure garments go through strict quality checks before they leave both the manufacturer and Kilts & Trews Ltd. Should there be a fault with your made to measure garment, please reach out to [email protected]

When placing an order for a made-to-order product, a member of our team will contact you to confirm delivery timescales and all measurements (where applicable) to ensure that everything is confirmed before the manufacturing process begins.

For all other Returns

All returned items you must contact us within 14 days of receipt of your order to advise of any issues with your product(s). If a refund/exchange is accepted, it will only be provided upon receipt of the returned goods being received in the same condition as they were sent. If we can’t send your requested replacement item, someone will contact you to discuss your options. As set out in our terms and conditions, should you return your purchase for a refund, the delivery cost you originally paid is non-refundable, unless we have sent you an incorrect or defective item.

The customer will be liable for the payment of the postage charge in the event of the return of a non-faulty item. We will refund you to your original payment method. If that is not possible, we will contact you to discuss.

You have 14 days from the date you placed an order to cancel with us. email [email protected]

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